Language translation and interpretation are different. Translation converts written language and interpretation converts spoken language. 

To get a translator/interpreter you must request one when booking your appointment. 

​Getting a translator/interpreter for your health service should be provided for free. You ​​should not be asked to pay for this service or to provide your own, it is the responsibility of the NHS service provider.

Your primary care provider is responsible for ensuring that an interpreter/translator is booked for your appointment.

You have a choice of picking an in-person interpreter, an over-the-phone interpreter, or in some cases a virtual interpreter. 

Professional translators/interpreters have different levels of qualifications and not all may be familiar with medical/health-related terminology. When you request an interpreter be sure to specify if you want an interpreter with specific levels of medical/health-related language knowledge. 

Your healthcare provider should be responsible for briefing the interpreter about any health conditions/topics your appointment may cover, making sure there are no conflicts of interest between yourself or a family member that is with you prior to the appointment, and take time after the appointment to debrief with the interpreter to make sure everything was clear and conveyed correctly. 

If you cannot communicate to the healthcare provider that you need an interpreter/translator there should be a Language Identification sheet in the office where you can pick out the language you speak to indicate you need additional services.